Politique de remboursement
Last Updated: August 15, 2026
Return Eligibility
We accept return requests within 30 calendar days from the delivery date of your order.
Items must be unused, undamaged, with all original packaging, labels and accessories intact to be eligible for a return.
Custom‑made, personalized and clearance final‑sale goods cannot be returned or refunded.
You are required to provide your order number as proof of purchase for all return applications.
How To Return
- Email us at nance_plusher_1m@icloud.com with your order ID and your return reason.
- Our support team will review your submission and send you detailed return instructions in 2‑3 business days.
- Ship the product back following our guidelines. Customers bear the return shipping cost, except for mistakes on our side, including wrong items, manufacturing defects or transit‑damaged parcels.
Return Shipping‑Only Address (NOT our legal business address)4321 W Vista Ave
Refund Processing
Once we receive and fully inspect your returned goods, we will send you an email notification of the inspection outcome.
Approved refunds will be issued to your original payment account. Please allow 5‑10 business days for the funds to appear, depending on your payment processor’s processing cycle.
Original shipping fees are non‑refundable. Partial refunds may apply if returned items are no longer in resalable condition.
Damaged / Incorrect Orders
If you receive defective, broken or wrong merchandise, please get in touch with us within 7 days of delivery, and attach clear photos of the package and item. We will arrange a full refund or a replacement and cover the relevant shipping expense.
Deadline
No return requests will be processed after the 30‑day return window.
